Questions & Answers
PURCHASES
1.1 Can I track my order?
Yes. The most up-to-date information about your order and delivery status is available in the Order Tracking section. In addition, you will receive email updates using the address provided at checkout.
1.2 What is the delivery time?
The average delivery time is 7 to 20 days, depending on the region.
1.3 Is the purchase 100% secure?
Yes. We guarantee your purchase. If you do not receive your product or if it arrives with a defect, the amount paid will be refunded.
1.4 Can I change the delivery address?
Yes, but only before completing the purchase on the website. Once the order is finalized, it is no longer possible to change the information. If you have any questions, please contact our customer service team at: lanoor.faq@gmail.com
1.5 Can I add or remove items from the cart?
Yes, but only before finalizing the order on the website.
PAYMENT
2.1 What payment methods are available?
The website currently accepts credit and debit cards — Mastercard®, Visa®, American Express®, Hipercard®, Diners®, and Elo®.
2.2 How long does it take for my order to be approved?
Up to 24 hours after completing the purchase using a credit card.
PRODUCTS
3.1 Does the Lannnor website offer flash sales?
Yes, these promotions are always highlighted on our website, showing the duration and conditions of validity. They are also sent by email to all subscribers. Stay alert for special offers outside business hours and sign up with your email to receive them first.
CANCELLATIONS, EXCHANGES, AND RETURNS
4.1 What happens if the product I want to exchange is out of stock?
We will cancel the purchase and issue a refund for the amount paid, in accordance with our Exchange and Return Policy.
4.2 How do I return a product? And what if the product is defective?
To return a product, simply contact us to receive a prepaid return label, which will allow you to drop off the package at a post office.
If you have any questions, please contact our customer service team at: lanoor.faq@gmail.com